Delivery and returns

Delivery

How long will my order take to dispatch?
We aim to dispatch orders twice a week, but your order should be dispatched within a week of ordering. There will be an announcement on the website when we expect delays (for example, holidays) as well as announcements on social media. If there is a delay in sending your order out, we will be in contact with you as soon as possible.

Where are you shipping from? 
Your orders will be coming from Dorset in the south of England.

Where are you shipping to?
Currently, we are only shipping to the UK, but we are hoping to change that soon!

When will I receive my order?
Once sent, your order should arrive in 2-3 working days.
Royal Mail should give you updates on estimated arrival.
Unfortunately, we are not responsible for any delays with delivery on their end.

Will my order be tracked?
Your order will be sent with tracked 48 hour delivery with Royal Mail. You won't need to sign for it but you should receive a photo of proof of delivery. Royal Mail should also send you updates on when you can expect your order, as well as

Do you ship to the US/EU/somewhere else in the world?
Currently we are only shipping to the UK. This does include the Channel Islands, the Isles of Scilly, the Isle of Man, and many of the(although shipping times may take longer).

What do I do if I haven't received my order?
If it has been at least two weeks since your dispatch notice, please check that the details you gave are correct (address etc). If everything seems correct, please contact us at hello@curlupwithacandle.co.uk and we will do our best to resolve this. NOTE: we can only offer a refund after 30 days. If you have not received a dispatch notice after two weeks, please contact us.

I gave you the wrong address! Can I change the address for the order?
If we haven't dispatched your order, we may be able to change the address - if that's the case, please let us know as soon as possible and we will try our best to arrange this. If the order has been dispatched, then we won't be able change the address on the order.
Unfortunately, if you have given the wrong address, we won't be able to refund your shipping costs, and you may be responsible for shipping costs for any replacements.

Returns

How can I organise a return?
If for whatever reason you aren't happy with your purchase, please contact us at hello@curlupwithacandle.co.uk to organise a return. You have 14 days from when you receive your order to contact us about a refund. Please note that you will be responsible for the delivery cost for the return. Once we have received your return, we will inspect it and contact you about your refund.

How can I cancel an order I've placed?
If it hasn't been dispatched yet, send us an email as soon as possible at hello@curlupwithacandle.co.uk to cancel your order. We will then sort out your refund. If it has already been dispatched, then we cannot cancel the order.

Can I return a candle after I've burned it?
Candles need to be returned in the condition they were sent - we will not refund any returned candles that have already been burned.

Can I exchange my candle for another scent?
Absolutely - send us an email and we will go through the process with you.

I have an issue with my candle - how can I resolve it?
If there are any problems with your order, please contact us at hello@curlupwithacandle.co.uk